A new Gartner survey finds customers are roughly three times more likely to turn to third-party GenAI tools than company chatbots for customer service issues. Customers aren't rejecting AI. They're ...

The takeaway: Despite the apparent growth of an anti-generative AI movement, more Americans are using chatbots than ever before, according to a new survey. But somewhat paradoxically, just 16% of ...

With fuel prices much higher, some drivers may be thinking about using a different grade of gasoline. That might not be a good idea. Robert Willett rwillett@newsobserver.com AI-generated summary ...

Instagram has resolved a security issue that allowed several users’ accounts to get hacked. The attack appeared to rely on tricking Meta’s own AI-powered support chatbot into granting access to a ...

More young people are turning to AI chatbots for mental health advice. For the new study, researchers conducted a nationally representative survey in November 2025. Just over 1,000 12- to 21-year-olds ...

Nationally weighted 2025 survey estimated 19.2% of US youth (≈8.2 million) have sought mental health advice from AI chatbots, up from 13.1% in 2024. Use intensity was meaningful: 42.8% engaged at ...

Increasingly, artificial intelligence (AI) large language models (LLMs) are being integrated into the mental health industry for counseling, therapy, and companionship. A recent Brown University study ...

Thousands of Microsoft developers will use GitHub Copilot CLI instead Thousands of Microsoft developers will use GitHub Copilot CLI instead is a senior correspondent and author of Notepad, who has ...

This content is sponsored by Long Fence. Each day, you probably use a variety of expressions, idioms, proverbs, and slang that aren’t meant to be taken literally. If you’ve ever wondered why we say ...

A large part of Airbnb’s Q1 2026 earnings call was dedicated to talking about how the company is using AI tools for coding, customer support, and search. Notably, the company claimed that 60% of the ...

As people increasingly rely on AI chatbots for guidance, even on financial matters, a healthy dose of skepticism is critical. “Millions of people turn to ChatGPT with money-related questions, from ...