Kevin Wu is the CEO of Leaping AI. Leaping AI automates complex call centers with self-improving voice AI agents. Generative AI (GenAI) is omnipresent in the current news cycle. Contact centers are ...
How do you think a voicebot should respond to an insult, a slur or a misogynistic comment from a customer? A few months ago, I posted a Linkedin survey that asked this question: "How do you think a ...
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