Roughly three-quarters of adults 65 and older say they never use chatbots. A smaller share – though still a majority – of those ages 50 to 64 say the same. Adults under 50 are the least likely to not ...

Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Mobile app intelligence firm Apptopia reported on July 7, 2026, that 86% of U.S. generative AI chatbot users in Q2 2026 ...

Millions of young people use AI chatbots when they feel upset, nervous or stressed, a new study says. Here’s what to know about this mental health strategy.

Customers are 3x more likely to use third-party GenAI like ChatGPT than company chatbots for support, Gartner finds, as AI returns lag the spend.

I compared the privacy settings of ChatGPT, Google Gemini, Claude, Copilot, Meta AI and Grok to see which made it easiest to opt out of AI training.

A new Gartner survey finds customers are roughly three times more likely to turn to third-party GenAI tools than company ...

Kids aren’t turning to AI because it is brilliant. They are turning to it because it is available.

The share of young people using AI chatbots for mental health advice rose more than 40% in a single year, researcher writes.

FIU researchers found that tiny practically invisible changes to an image can push chatbots into answering prompts they’re ...

Consider the following scenario. Suzy is 63, recently retired, and trying to decide when to start receiving Social Security ...

Mental health benefit claimants are using AI chatbots to maximise their payouts for sickness claims, it has been alleged.