Business Wire

ServiceNow introduces new generative AI solution, Now Assist for Virtual Agent, to create conversational experiences for more intelligent self-service

Configurable in low-code, latest generative AI capability offers fast, more relevant answers in the Virtual Agent chatbot to help increase productivity without adding complexity SANTA CLARA, ...
TechRepublic

5 Actual Benefits of Conversational IVR for Call Centers

Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support. Conversational IVR uses natural language processing and ...
Diginomica

Knowledge 2023 - ServiceNow looks beyond general purpose generative AI to domain-specific use cases

ServiceNow demonstrated some live examples on stage during its keynote this week at Knowledge 2023, which highlight the interesting interplay between process automation and generative AI. ServiceNow ...
No Jitter

No Jitter Roll: ASAPP Brings Generative AI to IVRs, AWS Expands Amazon Bedrock, and ServiceNow Adds New Gen-AI-powered Tools.

Welcome to this week's No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week NJR highlights another round of generative AI-related news from ...
Business Wire

Moveworks from ServiceNow achieves FedRAMP® moderate authorization to provide secure conversational AI to public sector

The Moveworks platform serves as the AI front door for government agencies, delivering search and action across the federal enterprise. Federal agencies face increasing pressure to modernize service ...